Contact

Talk to a human

FocusFlow is a small operation, not a support desk. Write to support@focusflowplanner.it and a person reads it — usually the same person who made the planner.

We reply within one working day. If you haven't heard back in two, write again: the first one got lost, and that's on us.

Your download didn't arrive?

This is the most common reason people write, and it's almost always fixable in a minute.

1. Check your spam and promotions folders. The delivery email comes from alerts@focusflowplanner.filemonk.io, which some inboxes file away automatically.
2. Check the address you used at checkout — a typo there sends the link somewhere else.
3. Still nothing? Email us your order number (it looks like #1042, and it's in your order confirmation). We'll send the files straight to you as attachments, no questions asked.

You never lose what you paid for. If the automatic delivery fails, we send it by hand.

Something wrong with the files?

If a file won't open, a link is broken, or what you downloaded is materially different from what the product page described, email us within 14 days and we'll replace it or refund you in full — see the refund policy. Because these are instant downloads, all other sales are final.

Everything else

Questions before buying, licence questions on the Creator editions, bulk or team requests, or press — same address: support@focusflowplanner.it.

FocusFlow sells digital downloads only. Nothing is shipped, so there is no delivery address and no shipping to track.